EndNote extras

Sync conflicts

Sometimes, when multiple users or devices edit the same reference in a shared or synced EndNote library, a sync conflict can occur where EndNote doesn’t know which version of the reference to keep.

To resolve conflicts:

1. For EndNote 21 and earlier: Go to the Sync Conflicts group in your library, right-click on the group and select Resolve Sync Conflicts. For EndNote 2025: Click on Library Status and then Resolve Conflicts link
2. A window will appear showing both versions of the reference. You can choose to: Keep Desktop Reference or Keep Online Reference. Note: the version that isn’t selected will be permanently deleted
3. To resolve multiple conflicts: use the drop-down menu next to Skip and choose either: Keep All Desktop References or Keep All Online References.

Server.AuthenticationToken.invalidUserCredentials or Username / password specified is not valid

1. Go to http://myendnoteweb.com and try logging in manually
2. If login fails, click Forgot Password to reset it
3. Open EndNote and go to Edit (Windows) or EndNote menu (Mac) and select Preferences
4. Select Sync from the left panel
5. Click “EndNote Default” at the bottom left, then click OK/Save
6. Restart EndNote and reopen your library
7. Go to the Library menu and select Sync
8. Enter your EndNote online email and new password
9. Attempt to sync your library. If successful, the error should be resolved.

If the in-text citations are not appearing correctly (e.g. displaying {ADDIN EN.JS.CITE} or long strings of code) and reference list entries are displaying with {HYPERLINK}, this means the display field codes setting in Word has been enabled.

To fix this:

1. In Word, go to File and select Options
2. Click Advanced
3. Under Show document content, untick Show field codes instead of their values and click OK.

This should reinstate the correct formatting. If you are using track changes in the document, this may also cause issues with the field codes.

When using EndNote with Microsoft Word, it is important to make sure you are using the correct Cite While You Write (CWYW) toolbar. Using the EndNote Online toolbar instead of the desktop version can cause problems when inserting citations and may limit your referencing style options. If the toolbar in Word is labelled “EndNote” without a version number (e.g. “EndNote 21” or “EndNote 2025”), this means you are using the online version of the toolbar.

To switch to the desktop version:

1. In the CWYW toolbar, go to Preferences
2. Select the Application tab
3. Change Application: to EndNote.

If you are using a footnotes referencing style (such as AGLC or Chicago Notes & Bibliography), you need to insert the footnotes using the Word References tab.

To do this:

1. Make sure the required style is selected in EndNote and the CWYW toolbar
2. Place your cursor in the Word document where you want to add the citation
3. Click on the References tab and Insert Footnote
4. In the CWYW toolbar, click on Insert citation, and search for the required reference
5. Click Insert

The reference will be added to the footnote and it will create a bibliography at the end of the document.

“EndNote failed to fetch data. Please try again” error in Word Online CWYW add-in

If you are experiencing problems with the EndNote CWYW panel, try clearing the local storage in your browser:

1. Right-click on the CWYW panel in Word Online
2. Select Inspect to open the developer tools. Depending on your browser: Chrome / Edge: Click on the Application tab or Firefox: Click on the Storage tab
3. In the left sidebar, click on Local Storage
4. Right-click (or Control-click on Mac) on each item listed and select Clear
5. Restart your browser
6. Reopen Word and try updating the citation again.

“Error while inserting citation” in Google Docs CWYW add-in

1. Go to File and select New Document
2. Try inserting citations in the new document
3. If the new document works fine, copy the content from the original (problematic) document into the new one and try inserting a citation again. If it works, continue using the new document. You may need to reinsert citations manually
4. If the new document shows the same error, clear your browser cache and cookies and then restart your browser and try again.

Sometimes, the Cite While You Write (CWYW) toolbar might not appear in Microsoft Word. This can happen when you first install EndNote or after updating either EndNote or Word. In some cases, installing other referencing programs like Mendeley or Zotero can also cause the toolbar to disappear or stop working.

To fix this, visit the EndNote support website. It has detailed and searchable FAQs that explain how to install or restore the CWYW toolbar for both Windows and Mac computers. tools for both Windows and Macs.

It is important not to save your EndNote desktop library in cloud-syncing folders like iCloud, OneDrive, Dropbox, or Google Drive. Doing this can damage your library over time and cause errors. If your library is saved in a cloud folder, move both the .enl file and the .data folder to a location on your computer, such as your C: drive, desktop, or documents folder and open the library from that location.

For more details, check the EndNote support FAQ on their website.

To keep using your EndNote library after finishing your course, you have two options:

• Buy your own EndNote desktop licence, or
• Sign up for an EndNote Online account from the EndNote desktop software before you leave Curtin.

Before you leave Curtin:

1. Log in to EndNote Online, click Options, then Email Address, and update it to your personal email
2. Log in to EndNote Online from an authenticated IP address (on campus or using VPN). This will extend your premium access for one year from the date you log in. You can check your expiry date by going to Options > Subscription in EndNote Online.

After one year, your account will change to a Basic account, which has:

• Limited file storage (2GB)
• Fewer citation styles (21)